Hailo Network IP Ltd | The customer paid too much/too little!

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The customer paid too much/too little!

Last Updated: Oct 19, 2015 02:18PM BST

If the passenger paid too little, tell them to click the “Make a new payment” link in the confirmation page. This allows them to make a new payment for the difference that is owed. For example, if the fare was €25, but they only paid €15, ask them to make a new payment for €10. If the customer paid too much, get in touch with us via the “Send Feedback” option in your app, or better still - locate the journey in your job history and send us a note. You can also ask the passenger to get in touch with us either via the link in their payment confirmation page, or by replying to their email receipt.

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