Hailo Network IP Ltd | What happens if a passenger wants to cha...

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What happens if a passenger wants to change their payment option?

Last Updated: Oct 02, 2013 10:31PM BST

We ask our passengers to stick to their original payment option wherever possible, but if it is unavoidable here’s how to do it.

Card/Account to Cash
If the passenger has ordered an Account job but wants to pay by cash, tap Take Payment and then tap the Cash icon. You can now take the payment like you would a normal cash job. We’ll stop any charges being made to the customer’s card.  

Cash to Account
In short, this cannot be done. However, you can take their card details again in the same way you would process a street card job. For the passenger to receive an email receipt you will need to enter their email address into the app.

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