Help Center

The Hailo service

  • Do you show a destination?

    Customers do have the ability to choose a destination in the app, but we don’t force them to do this as we want to keep the ordering process very quick and easy.

    May 21, 2014 10:25AM BST
  • Which credit cards work with Hailo?

    Hailo accepts Mastercard, Visa and American Express credit cards and all major debit cards including Laser cards. If your passenger has chosen to pay by Account, our PCI compliant payment provider has their card details stored securely and payment will be processed without you having to input any card information. If you are processing a street job, make sure your passenger is paying with one of our accepted cards and follow the on-screen instructions when entering the card details. And remember, we do not charge our passengers anything extra for using a credit or debit card.

    Oct 02, 2013 10:29PM BST
  • I share a cab. Is Hailo registered to the driver or the taxi?

    The Hailo app is registered to the driver, not the cab. Just login every time you go on shift. If you use more than one cab, please make sure the correct taxi details are entered when you login.

    May 21, 2014 10:26AM BST
  • Do you have any big accounts?

    With more than 20,000 registered users we have the biggest account in Dublin! Seriously though, we are working hard to get more businesses to use Hailo as their preferred taxi service and we’ll have more news on this in the near future.

    Oct 02, 2013 10:29PM BST