Help Center

Taking a Hailo fare

  • How do I know if the job is cash or card?

    We will let you know if the job is cash or card as soon as you tap Accept Job.

    Oct 02, 2013 10:31PM BST
  • How does Hailo offer me jobs?

    When you are on shift and FREE you are available for hail and therefore able to receive job offers. When a job offer is sent, the screen on your app will display the offer and an alert will sound. We will show you the pick up location and also let you know how far away the job is from your current location. The offer will also show important information such as fixed price, airport destinations and Prebook pickup time.

    Nov 25, 2015 04:25PM GMT
  • How do I take payment for a Hailo job?

    There are three ways you can take payment for a Hailo job, cash, card and card account. Cash When you get to the destination tap Take Payment, enter the fare (including any tip) and tap Cash. Check the amount, tap Confirm and then tap Cash Received when you have collected the fare. Account When you get to the destination tap Take Payment, enter the meter fare (any auto tip set by the customer will be automatically added) and tap Charge Card Account. Double check fare, tap confirm and when you see the Payment Accepted message, tap OK. Credit / Debit Card Sometimes a passenger will want to pay with a card that is not registered on their account or wish to change their payment option. To do this tap Take Payment when you get to the destination and enter the meter fare (remember to include any tip). Tap Card, check the payment and tap Confirm. Enter the passenger’s card details in the spaces provided and tap Submit.

    Oct 02, 2013 10:31PM BST
  • What happens if a passenger wants to change their payment option?

    We ask our passengers to stick to their original payment option wherever possible, but if it is unavoidable here’s how to do it. Card/Account to Cash If the passenger has ordered an Account job but wants to pay by cash, tap Take Payment and then tap the Cash icon. You can now take the payment like you would a normal cash job. We’ll stop any charges being made to the customer’s card. Cash to Account In short, this cannot be done. However, you can take their card details again in the same way you would process a street card job. For the passenger to receive an email receipt you will need to enter their email address into the app.

    Oct 02, 2013 10:31PM BST
  • Can I accept jobs when I already have a passenger?

    No. We don’t offer you jobs when you have told us you have a passenger on board by tapping "BUSY" or have set Send me Hailo Jobs to ‘No’. This is because we want to make our system the quickest service for passengers looking for a cab and offer as many jobs as we can to cabs that are running empty.

    Sep 30, 2014 04:57PM BST
  • Can I cancel a Hailo fare to pick up a fare off the street?

    No. Once you have accepted a Hailo job, you have made a commitment to the passenger and will be expected to be at the pickup location as soon as possible. Likewise, the passenger has also made a commitment and you should expect them to be at the pickup location.

    May 21, 2014 10:46AM BST
  • Do I need to confirm the destination with the passenger?

    Yes. As with any job taken off the street, please confirm the destination with the passenger when they board the taxi (even if they entered a destination in the app) and check with them if they have a preferred route.

    Oct 02, 2013 10:31PM BST
  • I can't find my passenger?

    If you arrive at a pick up point and you can’t find your passenger, give them a call. You can do this by tapping the phone icon next to their name. If you’re unable to reach them after waiting five minutes try calling one last time before cancelling the job.

    Oct 02, 2013 10:31PM BST
  • How do I contact my passenger?

    If you need to contact the passenger at any time, give them a call. You can do this by tapping the phone icon next to their name.

    May 21, 2014 10:40AM BST
  • Why do I have to go 'POB'?

    Telling us you have a passenger on board (POB) lets us know you are currently on a job and cannot accept anymore work until you have reached your destination. It helps us run things smoothly and avoids any confusion with job offers.

    Oct 02, 2013 10:31PM BST