Help Center

HailoPay

  • What is FastPay?

    FastPay is a secure, quick way for drivers to accept credit card payments for any journey, even if it was not booked via Hailo.

    Oct 19, 2015 02:57PM BST
  • What do I need to use FastPay?

    You do not need to install any hardware or sign up to anything - this is included as part of your Hailo driver account. For the best experience, you will need version 4.31 of the driver app or higher - but you will be able to accept payments via FastPay no matter which version of the app is currently installed on your phone.

    Oct 19, 2015 01:48PM BST
  • How does FastPay work?

    Ask the customer to go to hailopay.com and enter your badge number (eg. L***). The customer is then presented with a screen showing your photo and name, and a credit card form. The customer then enters their credit card details, as well as the amount that is due to pay; we prompt the user to add a tip if they wish. When the payment goes through, both you and the customer will get an immediate notification (you will need to be on shift in the Hailo app to see the notification). You will also both get an email receipt. You can also check in your Jobs history - a FastPay payment will show as a card job.

    Oct 19, 2015 02:07PM BST
  • What branding information do I need for customers?

    Place a sticker in your cab to let passengers know that you accept FastPay - the sticker displays instructions that will help passengers complete the process. Stickers are available from the Hailo driver office.

    Oct 19, 2015 02:08PM BST
  • Do I get charged for taking payment via FastPay?

    No. FastPay payments are free for both you and the passenger.

    Oct 19, 2015 02:09PM BST
  • When do I receive the money for taking FastPay payments?

    This will be paid to you as part of the normal Hailo payment cycle, just like other card payments. You can check any FastPay payments in your driver statement.

    Oct 19, 2015 02:16PM BST
  • The customer paid too much/too little!

    If the passenger paid too little, tell them to click the “Make a new payment” link in the confirmation page. This allows them to make a new payment for the difference that is owed. For example, if the fare was €25, but they only paid €15, ask them to make a new payment for €10. If the customer paid too much, get in touch with us via the “Send Feedback” option in your app, or better still - locate the journey in your job history and send us a note. You can also ask the passenger to get in touch with us either via the link in their payment confirmation page, or by replying to their email receipt.

    Oct 19, 2015 02:18PM BST
  • What happens if my payment is unsuccessful?

    If the payment is not successful, both you and the passenger will be notified immediately. Please ask the passenger if they would like to try again with FastPay or to settle the fare with an alternative payment method.

    Oct 19, 2015 02:19PM BST